At Fiastra, we aim to create a more sustainable future by coupling design with environmental awareness. Our approach integrates innovation and responsibility, with each product being the result of deep insights into both aesthetics and ecology. This is our story, our drive, and our promise.

Vision.

Our vision at Fiastra is to shape a world where design and sustainability seamlessly converge. We believe in a future where every product is not only aesthetically appealing but also has a positive impact on the environment. We achieve this by creating design products that push the boundaries of innovation and functionality while remaining fully circular within our economic system.

Mission.

Our mission is to create a circular economy where products at the end of their life cycle are not seen as waste, but as resources for new products. In our facilities, we transform waste into new consumer products, continuously promoting the cycle of use and reuse. We strive to contribute to a more circular and sustainable world with every action and product.

Values.

Our values are at the core of everything we do at Fiastra. Each product we make is crafted from recycled, sustainable, or bio-based materials, reflecting our commitment to environmental protection. We believe true beauty is not only visible on the outside but also in the way products are made. Our products are a testament to our principles: ethically responsible, aesthetically excellent, and ecologically sustainable.

By adhering to these three pillars — vision, mission, and values — Fiastra aims to fundamentally change the way consumers view products and their lifespan.

At Fiastra, sustainability and circularity are not just terms; they are at the core of everything we do. Our goal is to design products that not only last long but also have minimal impact on the environment. We achieve this by approaching every aspect of our operations with a circular mindset.

Meaning of Sustainability and Circularity

For us, sustainability means creating products that are ecologically responsible, economically feasible, and socially just. We aim to minimize our ecological footprint by making efficient use of raw materials and employing energy-efficient production processes. Our products are made from recycled plastics and biodegradable materials.

Circularity takes it a step further by ensuring that products and materials can be reused, recycled, or composted, so that they can be reintroduced into the economy after their lifespan without generating waste. This cyclical process helps prevent resource depletion and reduces the need for extracting new materials.

Design and Production

Every Fiastra product is designed with its entire lifecycle in mind. From the drawing board to final manufacturing, we carefully consider how each component can be reused or recycled. This means designing for disassembly, where each component can be easily separated at the end of its use phase, which is essential for recycling processes.

Contribution to the Circular Economy

By using materials like PLA and continuously evaluating and improving our production methods, Fiastra actively contributes to the circular economy. We not only reduce waste but also ensure that our products contribute to a closed-loop system. This results in less use of finite resources and a reduction in our overall environmental impact.

At Fiastra, we take pride in our products, which are produced in our own manufacturing facility in the Netherlands. Here, we create unique, sustainable products that stand out from others on the market. Our commitment to quality and sustainability is evident in every aspect of our production process.

Production Processes with PLA

PLA, or polylactic acid, is a bioplastic derived from renewable resources such as corn starch or sugarcane. This material is central to our production because it is not only biodegradable but also produced with a significantly lower carbon footprint than traditional plastics. Our production process makes optimal use of PLA's properties, including its compostability under industrial conditions, allowing our products to naturally return to the earth at the end of their life cycle.

Advantages of Our Material

Choosing PLA offers several benefits:

• Sustainability: PLA reduces waste and is less taxing on the environment.
• Safety: It is free from toxins, making it ideal for use in many different products.
• Design Flexibility: PLA can be adapted to a wide range of design needs, enabling us to create both functionally and aesthetically appealing products.

Future Materials and Innovation

We are constantly researching and implementing new materials that can be incorporated into our production line. Our R&D department is continually exploring innovative ways to further reduce the ecological footprint of our production and enhance the functionality of our products. By leading in technological and material innovations, we aim to push the boundaries of what is possible in sustainable production.

We offer flexible shipping options to ensure your convenience. Estimated delivery times vary based on your location:

• Benelux: Expect your order to arrive within 1-3 days.
• Europe: Orders to European destinations typically arrive in 1-6 days.
• Rest of the World: For orders to the rest of the world, please allow 1-9 days for delivery.

Shipping costs are automatically calculated during the checkout process, taking into account your order details and location. As an added benefit, orders exceeding €75 qualify for free shipping.

Rest assured, we value transparency and timely updates. Once your order is processed, we promptly provide a track and trace link, allowing you to monitor the progress of your shipment. This way, you can stay informed every step of the way.

We value your satisfaction with every Fiastra product you purchase. Should you decide to return any of our items, we offer a hassle-free return process within 30 days of your purchase.

Initiating a return is simple: just send an email to info@fiastra.net. Our dedicated team will promptly respond within 12 hours, providing you with a return label. You have the option to arrange a package collection or drop it off at a nearby parcel point.

Our customer-oriented return policy underscores our commitment to ensuring your experience with Fiastra remains exceptional, just like our products.

With us, you can return your order quickly and easily!

We have developed a returns portal (and track&trace page) to provide our customers with the best and fastest service.
Go to our return portal here and register your return.

Follow the steps in the returns portal to register your return.

Is it not possible? You can always reach us at info@fiastra.net, we will help you within 24 hours.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for the return from your home to the shop can be for your account (check above). If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via info@fiastra.shop. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

The right of withdrawal does not apply to products that are made to measure according to the specification entered by you. The sale is hereby final after successful payment.

Exception for sealed products:

This includes, for example, products that cannot be returned after opening for hygienic reasons. This will be indicated in the product description if applicable.

You have the right to cancel your order up to 14 days after receipt without giving any reason, provided that the seal is not broken. If the seal is broken, your order is final and cannot be returned. Should you make use of your right of withdrawal, then you will have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. In the Netherlands the return costs are free, check the prices in our return policy for foreign return costs. If you exercise your right of withdrawal, the product will be returned with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur. To make use of this right, please contact us via info@fiastra.shop. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.