Valenzano 3D chess board

We offer flexible shipping options to ensure your convenience. Estimated delivery times vary based on your location:

• Benelux: Expect your order to arrive within 1-3 days.
• Europe: Orders to European destinations typically arrive in 1-6 days.
• Rest of the World: For orders to the rest of the world, please allow 1-9 days for delivery.

Shipping costs are automatically calculated during the checkout process, taking into account your order details and location. As an added benefit, orders exceeding €75 qualify for free shipping.

Rest assured, we value transparency and timely updates. Once your order is processed, we promptly provide a track and trace link, allowing you to monitor the progress of your shipment. This way, you can stay informed every step of the way.

At Fiastra, we are committed to sustainable practices that make a positive impact. Our products are proudly made in the Netherlands, ensuring meticulous craftsmanship and adherence to high-quality standards.

In our dedication to reducing environmental impact, our products are crafted from recycled bioplastic and recycled plexiglass. By repurposing these materials, we contribute to a circular economy, minimizing waste and conserving valuable resources.

With each purchase, you're not just acquiring a functional piece of art, but also supporting our mission for a greener future. Experience the elegance of design while knowing that your choice aligns with ethical and sustainable principles.

We value your satisfaction with every Fiastra product you purchase. Should you decide to return any of our items, we offer a hassle-free return process within 30 days of your purchase.

Initiating a return is simple: just send an email to info@fiastra.net. Our dedicated team will promptly respond within 12 hours, providing you with a return label. You have the option to arrange a package collection or drop it off at a nearby parcel point.

Our customer-oriented return policy underscores our commitment to ensuring your experience with Fiastra remains exceptional, just like our products.

Frequently Asked Questions (FAQs):

1. What makes Fiastra products unique?
At Fiastra, we pride ourselves on creating exceptional designs that seamlessly blend aesthetics with functionality. Each product is carefully crafted with meticulous attention to detail, ensuring a truly unique and premium experience.

2. Are Fiastra products sustainable?
Yes, sustainability is at the heart of our design philosophy. We source recycled and eco-friendly materials for our creations. Our commitment to sustainability extends to our production processes, all of which take place in the Netherlands.

3. How do I track my order?
Once your order is processed, we'll send you a track & trace link. You can easily monitor the progress of your package as it makes its way to you.

4. What are the shipping options and costs?
We offer estimated delivery times of 1-3 days for the Benelux, 1-6 days for Europe, and 1-9 days for the rest of the world. Shipping costs are automatically calculated at checkout. Enjoy free shipping for orders above €75.

5. Can I return a product if I'm not satisfied?
Absolutely! We accept returns within 30 days of purchase. Simply email us at info@fiastra.net, and we'll provide you with a return label. You can choose between package collection or drop-off at a nearby parcel point.

6. Where are Fiastra products manufactured?
All Fiastra products are proudly made in the Netherlands. Our local production ensures the highest quality and supports local craftsmanship.

7. Do you offer customization options?
Yes, we provide customization options for larger orders. Reach out to us at info@fiastra.net to discuss your specific requirements.

8. How can I contact your customer support?
For any inquiries or assistance, feel free to reach us at info@fiastra.net. Our dedicated team is here to provide timely and helpful responses.

9. Are Fiastra products suitable as gifts?
Absolutely! Our thoughtfully designed products make for unique and cherished gifts. You can add a touch of sophistication to any occasion with Fiastra.

10. Can I visit a Fiastra showroom?
Currently, we operate online and do not have physical showrooms. However, we provide detailed product information and images on our website to help you make informed decisions.

You can always contact us easily and quickly, just send an email to info@fiastra.net and we will answer your email within 12 hours!